They were able to completely strip and replace the shingles on the roof in one day and made sure that we understood our options in terms of price and quality. They came back the next day to finish off the gutters as well address some vulnerabilities they sighted on our main roof while they were scouting the job.

The roof looks amazing and based on the shingles we selected we should never need to have them replaced again.

Summer 2020 - Nearly nine months after the completion of the project we noticed that the new gutters have not been draining to the extent that one would expect and as a result sediment was settling more which would continue to degrade the drainage even further. We contacted Big Fish and asked if they would come to take a look, perhaps the pitch just needed adjusted a bit. They were happy to do so and we scheduled an appointment about two and a half weeks out.

A few days prior to the appointment it began raining sporadically but often heavily. Big Fish called to ask if they could send someone 'now' as the issue would be much easier to assess 'in live conditions'. Within 20 minutes someone was here. He adjusted the pitch on both gutters and cleaned the traps.

Everyone we have dealt with from Big Fish has been personable, courteous and professional.